Our Readiness
Here are the highlights of what we are doing to keep your services functioning:
Our crews are “storm hardening” all water systems. This means:
• More than adequate chlorine supplies are at all sites & are secured from any impacts of the storms.
• All systems are locked down & any loose materials have been removed from the sites. The generators are sufficiently fueled & have been checked for proper operation.
• All water systems have automatic switchover generators OR have a portable power source available for dispatch in the event of a power outage.
Our crews are preparing the sewer systems as much as possible, including:
• More than adequate chlorine supplies available to handle the impacts of the storm.
• Personnel are prepared to move the plants into storm mode (low air) in the event of major infiltration into the plant from stormwater.
• All systems are locked down & all loose materials have been removed from site or secured to prevent any impact from high winds.
• We will monitor lift stations closely and be prepared to deploy backup power in the event of an outage.
Preparation for Hurricane Season
As Hurricane season progresses, we urge our customers to stay informed about Storm locations and paths. Here are ways you can prepare yourself and loved ones for what is to come:
• Identify and familiarize yourself with local evacuation routes. Visit your parish website for information specific to your area.
• Stay tuned to local radio stations during storm events If authorities recommend evacuation, LEAVE! Do not endanger your family or yourself by staying in a potentially life-threatening situation.
• Prepare for an emergency. Some items to prepare could be: a supply of water for drinking & cooking (1 gallon per day per person) stored in sealed, unbreakable containers, non-perishable food supplies, first aid kit & prescription medicine, battery powered radio & flashlight with extra batteries, and credit cards & cash in case of emergencies.
• Fill your vehicles with fuel prior to the issuance of storm warnings. Remember, lines are usually long at gas stations if you wait until warnings are issued by authorities.
• Make arrangements for family pets. Remember, some places are not pet-friendly!
• When Hurricane Watches are issued for your area, be sure to secure all lawn furniture and/or loose material outdoors, tape or board windows and move valuables to upper floors.
• When planning to evacuate your home, you should SHUT OFF WATER and other utilities. Use the shut-off valve on the outside of your home to tum the water off. Contact your local providers for information on electricity and/or natural gas preparation.
• Lock up your home and take spare keys to vehicles with you.
• Take important papers with you such as insurance documents, family pictures, medical information and social security cards.
• Leave early in daylight if possible and travel planned evacuation routes for your safety.
• Before returning to your home after a storm, or after authorities have issued reentry information, please check our website – https://procentralsta.wpengine.com/magnolia-water/– to make sure your water and sewer services are operational. Remember, we have backup water supply during storm events, but many areas will be without sewer services until power is restored to our lift stations and treatment plants.
• Use caution when reentering your home. Check for damaged pipes and/or appliances before restoring water service to your home. Check for damaged or broken power lines, gas lines or other hazards in your area before restoring utilities to your home.
• If you have reentered your home, and SEWER services have not been restored, please remember to stop all drains from the home including toilets, bathtubs and sinks. If power has not been restored to our lift stations and treatment plants, you may experience a sewer back-up in your home if you use your drains.
If you do not have web access during or after storm events, call our toll free number at 855-643-8152. Our answering service will be operational and ready to help.