CUSTOMER PRIVACY POLICY OVERVIEW

Central States Water Resources (CSWR) and its affiliates and related entities (collectively, “CSWR”, “we”, “us, “our”) are committed to protecting the privacy and security of our customers’ personal information. We are sensitive to concerns about how we collect, share, or use information about you, and we appreciate your trust that we will do so responsibly and cautiously. Our policy (“Privacy Policy”) describes the kinds of information we obtain from our customers including online visitors to CSWR corporate website and/or our affiliate Utility Operating Company websites (“Site”).

CSWR reserves the right to change this Privacy Policy at any time by posting a new privacy statement on our website. By accessing and using the Site, or services on the Site, you acknowledge you’ve reviewed and agree to this Privacy Policy.

Our Privacy Policy addresses the following items:

1. Information You Provide
In order to provide you with our services, maintain your account, operate our business and otherwise communicate with you, we collect the following information:

a. Personal Information: “Personal Information” means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a natural person or household. We collect categories of information that you voluntarily provide to us when you communicate with us or our contractors or service providers. Such Personal Information provided to may include your name, phone number(s), email address(es), service and/or mailing address, account number for identification purposes and for billing and payment purposes, and any other relevant financial information (such as bank account, credit or debit card information) for payment and billing purposes.

b. Usage Information: We may also collect non-personal information about your visit to our Site, such as your IP address, browser type, pages visited, and time spent on our Site, when you visit us online. This type of information is categorized as Aggregated, De-Identified, and/or Anonymous Information.

2. Use of Information

a. Providing Services: We use the Personal Information you provide to respond to your inquiries, process service requests, and communicate with you about our services and updates.

b. Operational Efficiency: The information provided by customers is used to improve our operational efficiency and to provide our customers with better service.

c. Communications: We use your customer information to communicate about your account or services, and to verify your identity and authenticate calls by customers.

d. Website Improvement: Non-personal information collected helps us analyze trends, administer the Site, track users’ movements around the site, and gather demographic information to improve our websites’ usability.

3. Sharing of Information

a. Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our Site, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We DO NOT SELL or SHARE your Personal Information.

b. Sensitive Personal Information: Certain Personal Information falls into “Sensitive Personal Information as defined by certain laws. Such Personal Information includes geolocation information, financial account information and Social Security numbers. We only collect this information and use it to provide you with services described herein or otherwise related to our business transactions do not sell or share Sensitive Personal Information.

c. Legal Compliance: We may disclose personal information when required by law or to protect our rights, property, or safety, or that of others.

4. How We May Communicate with you

a. Email Communications: By providing us with your email address(es), you authorize and consent to being contacted by us via email as your primary form of contact method when available, unless you select and alternative contact.

b. Text Messages (SMS): By providing your mobile device number for Service Interruption and Advisory purposes, you authorize and consent to being contacted by us via text message to the mobile number you provided. Your carrier’s data rates may apply. If you wish to “Opt Out” of text messaging, please call our Customer Service.

c. Telephone Communications: We use the phone number(s) you provide to communicate with you about your services and related programs and services provided by us. We do not engage in telemarketing, and any communication with you via telephone is conducted in accordance with the Telephone Consumer Protection Act (TCPA) and applicable state laws. To learn more about the TCPA and applicable state laws, you may visit the Federal Trade Commission’s TCPA webpage at www.fcc.gov/cgb/consumerfacts/tcpa.html

d. Social Media Websites: You may choose to follow us on social media, as we do use the following platforms: Facebook and X (formerly known as Twitter) and in the case of Louisiana, also Next Door, to provide educational content and general information about our services in addition to Service Interruptions and Boil Water Advisories. We do not utilize these social media platforms to transact with customers; customers with questions or concerns must call our Customer Service.

e. Third Party Links: While visiting or using our Site, you may encounter and choose to access other websites, mobile applications or other online services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

5. Cookies

a. Cookie Usage: We may use cookies to enhance your experience on our Site. Cookies are small files that a site or its service providers transfer to your computer’s hard drive through your web browser (if you allow) that enable the site’s or service providers’ systems to recognize your browser and capture and remember certain information.

b. Cookie Options: You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. If you disable cookies, some features of our Site may be disabled, but it should not affect the overall user experience.

6. Children’s Privacy

a. Children under 18: Our Site is not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information. Please visit the Federal Trade Commission website for more information on Children’s Online Privacy Protection Act.

7. Changes to This Privacy Policy

a. Policy Updates: We reserve the right to update or change our Privacy Policy at any time.

b. Changes: Any changes will be effective immediately upon posting the updated Privacy Policy on this page.

Acknowledgement/Disclaimer

By accessing or using our Site, you acknowledge that you have read, understand, and consent to the privacy practices and to the uses and disclosures of information that we collect about you as described in this Privacy Policy.

Contact Us
If you have any questions about the Site, CSWR, CSWR affiliated Utility Operating Companies, products, services, privacy practices, or your privacy rights, please contact us:

Central States Water Resources
Attn: Strategic Communications
1630 Des Peres Rd, Ste 140
Des Peres, MO 63131
Email: media@cswrgroup.com