WELCOME TO Bluegrass Water
At Bluegrass Water, we are committed to bringing you safe, reliable water and/or wastewater services today and every day, 365 days a year.
How Can We Help?
Access my account
Login to pay your bill or view account details.
Start or Stop Service
Moving in or moving out, click here for service changes.
Community Impact
Discover updates and stories within your local community.
Regulatory Information
Water and sewer rates, public notices, rules, tariffs, and regulations.
Billing & Payment
Pay By Mail +
Send check or money order together with remittance stub (bottom perforated portion of your bill) to:
Bluegrass Water UOC
PO Box 676395
Dallas, TX 75267-6395
NOTE: No cash, staples, or paper clips please!
Pay By Phone +
You may pay with a credit card by calling 1-866-752-8982; be sure to have your account number ready
Pay In Person – NEW! +
Other Options +
You may also pay by credit card, Google Pay, Apple Pay, PayPal, Venmo, or Text-to-Pay
Payment Assistance Options
Some customers may qualify for payment assistance with their water and/or wastewater utility bills. Options are available.
For a list of community action agencies providing assistance to eligible individuals and families, click on the following:
Community Action Kentucky: https://capky.org/network/
Kentucky Rural Community Assistance Program (RCAP): https://www.glcap.org/programs/utility-payment-assistance/
Your Utility Bill
You will receive your bill in the mail for the previous month during the first week of each month. Bills are due the last business day of each month. Late fees are assessed before the next billing cycle.
The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by Bluegrass Water.
Here’s a guide to important information on your bill:
Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
Amount Due: This is the amount charged to all customers for sewer utility services.
Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee will be assessed on any unpaid delinquent balance.
If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.
To see a bill example, please click here.
Questions About Your Bill?
If you have questions about your bill, please fill out the form here or call us Toll Free at 1-866-752-8982.
Fees +
- Late fee: 10% of the unpaid balance
- Returned check charge: see tariff for details
- Credit / debit fee of 2.25% of the unpaid balance
- E-Check flat fee of $ 0.75
- Disconnect and reconnect fees: see tariff for details
Avoiding a Late Payment Charge or Discontinuance of Service +
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.
We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.
Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.
If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at (866) 752-8982 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.
The sewer service line construction and maintenance from the property line to the building is the responsibility of the customer, and is subject to inspection by Bluegrass Water.
Bluegrass Water W-9 +
Kentucky Public Service Commission +
Bluegrass Water Utility Operating Company is regulated by the Kentucky Public Service Commission (PSC).
This information is being provided in accordance with PSC regulations. If you feel that we have not responded to your issue in a satisfactory manner, you have the right to request that the PSC review the unresolved issue.
You may contact the Kentucky Public Service Commission at: 1-800-772-4636 or P.O. Box 615, 211 Sower Blvd., Frankfort, Kentucky 40602-0615 or visit https://psc.ky.gov/home/contact
Filing a Complaint with the Public Service Commission +
Bluegrass Water Utility Operating Company will work to resolve every problem as we investigate your complaint.
If we cannot resolve the issue to your satisfaction, you may file a complaint with the Kentucky Public Service Commission.
We will not disconnect your service if you have a billing complaint pending before the Public Service Commission as long as you pay the undisputed amount of your bill and continue to pay your regular monthly bills.
Complaints may be made by phone at 1-800-772-4636 or online by clicking here.
The EEC’s Division of Water regulates operations of utilities, including Bluegrass Water.
Our Customer Service Team is Here For You
We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service.
Please contact our Customer Service department at 1-866-752-8982. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at support@bluegrasswateruoc.com.
BLUEGRASS WATER
×
Customer CONTACT Information Update Form
To receive notifications from us, please provide or update your customer contact information here, including full name, and mobile phone.
Please provide your accurate account number; it is located in the top right portion of your billing statement.
If you live outside the US, please call customer service to update your information.
* = required