WELCOME TO CSWR-California
At CSWR-California, we are committed to bringing you safe, reliable, and environmentally responsible wastewater services today and every day, 365 days a year.
How Can We Help?
Billing & Payment
Pay By Mail +
Send check or money order together with remittance stub (bottom perforated portion of your bill) to:
CSWR California Utility Operating Company LLC
PO Box 674779
Dallas, TX 75267-4779
NOTE: No cash, staples, or paper clips please!
Pay By Phone +
You may pay with a credit card by calling 1-866-860-3617; be sure to have your account number ready
More Billing Information Coming Soon!
Your Utility Bill
You will receive your water and/or sewer bill in the mail for the previous month in the middle of the month. See billing statement for due date. Late fees are assessed before the next billing cycle.
Your bill contains information about your water and/or sewer charges. Here’s a guide:
Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
Amount Due: This is the amount charged to all customers for utility services.
Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee of 10% of the unpaid balance is added on any unpaid delinquent balance.
If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.
Questions About Your Bill?
If you have questions about your bill, please fill out the form here or call us Toll Free at 1-866-860-3617.
Fees +
- Late fee: 10% of the unpaid balance
- Returned check charge: see tariff for details
- Credit / debit fee of 2.25% of the unpaid balance
- E-Check flat fee of $ 0.75
- Disconnect and reconnect fees: see tariff for details
Avoiding a Late Payment Charge or Discontinuance of Service +
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.
We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.
Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.
If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at 1-866-860-3617 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.
Our Customer Service Team is Here For You
We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service.
Please contact our Customer Service department at 1-866-860-3617. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at support@cswrcaliforniauoc.com.
CSWR-California
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Customer CONTACT Information Update Form
To receive notifications from us, please provide or update your customer contact information here, including full name, and mobile phone.
Please provide your accurate account number; it is located in the top right portion of your billing statement.
If you live outside the US, please call customer service to update your information.
* = required