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Lead Service Line Identification and Replacement Program

In 2021, the United States Environmental Protection Agency (EPA) enacted a new law that requires all water providers to inventory and share with customers the material of the utility-owned and customer-owned service lines that lead to their property.

A lead service line inventory is a list of all service lines in a water distribution system, including those owned by the utility and those owned by the customer. The inventory must include information on the material of each service line, and categorize them as:

  • Lead
  • Non-lead
  • Galvanized requiring replacement
  • Lead status unknown

The inventory must include the entire service line, from the water main to the building inlet, but does not include the internal plumbing. If the ownership of a service line is shared, the inventory must include both the customer-owned portion and the utility-owned portion.

The purpose of the inventory is to identify lead service lines so that they can be removed and replaced. Utility-owned lead service lines must be replaced by 2031. This helps to ensure safe drinking water and public health.

What We’re Doing About It
An initial inventory must be completed by October 16, 2024. After the initial inventory is submitted to the EPA and state agency, we will notify customers of all service lines that are lead, galvanized steel, or unknown. The inventory must continue until all service lines are categorized. Watch this web page for updates regarding your system.What Can You Do
We are asking customers to help support by locating and identifying their water service line. Follow the steps below to identify your service line material. Snap a picture of your results and submit to env.comp@cswrgroup.com with the Subject Line: Lead Service Line Inventory.

How to Check Your Pipes
We’re using a combination of records, inspections, and your help! Here’s what you can do:• Check Your Home: Look for the pipe that brings water into your house.
Where: Check the basement, crawlspace, garage, outside your building or               inside your water meter box.
• Visual Test: Grab a coin and scratch the surface of your service line. If it’s dull gray and easily scratched or turns shiny silver it might be lead.
• Magnetic Test: Hold a magnet to your service line. If it doesn’t stick, your line might be lead or copper.
• Compare: Share your results with a neighbor who might have the same pipes as you.

ATTENTION CUSTOMERS

To find the status of your service line after it’s been inventoried, click on your state below and find your drinking water system

Arkansas
Florida
Louisiana

Lead Pipe Outline
Types of Pipes Image
How to Test Pipes

In the Meantime

  • Minimize Lead Exposure: If you have lead pipes, you can take steps to reduce lead in your drinking water. Here are a few tips:

https://www.epa.gov/lead/protect-your-family-sources-lead
https://www.epa.gov/lead/how-make-your-home-lead-safe
https://www.epa.gov/lead/actions-reduce-potential-lead-exposure

  • Get Your Water Tested: You can purchase a home water test kit to check for lead levels.

Additional Resources:

Please note if your service lines contain lead, it does not mean you cannot use water as you normally do. Your water continues to meet water quality standards. We treat water to prevent corrosion of service lines and household plumbing, and our ongoing lead and copper compliance testing continues to meet state and federal water quality regulations, including those set for lead.