Water Meter Reading & Submission Guide
IMPORTANT METER ACCESS REQUIREMENT:
Water Utility must always have access to the water meter for reading, inspection, maintenance, repair, or replacement. Keep the meter area free of vegetation, debris, locked barriers, fencing restrictions, pets, or any other obstruction. Submitting a customer meter reading does not eliminate the requirement for access by The Water Utility.
Submit meter readings to
customer_read@cswrgroup.com
ALL EMAIL SUBMISSIONS MUST INCLUDE THE FOLLOWING:
Account Number
Your account number
can be found on your bill
Date Reading Taken
in MM/DD/YYYY format
Clear Water Meter Photo
See below for examples and requirements
PHOTO REQUIREMENTS
The meter reading and dials must be clearly visible, in focus, and readable.
Photos that are blurry, obstructed, too far away, or do not clearly show the meter reading may be rejected.
GOOD EXAMPLE:
BAD EXAMPLE:
Water Meter Reading & Submission Guide
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Customer CONTACT Information Update Form
NEW CUSTOMERS: To start service, please complete the Start Service Form found on your UOC's homepage. The Customer Contact Information Update form is only for existing customers updating their contact information and will not start service.
EXISTING CUSTOMERS: To receive notifications from us, please provide or update your customer contact information here, including full name, and mobile phone.
Please provide your accurate account number; it is located in the top right portion of your billing statement.
If you live outside the US, please call customer service to update your information.
* = required