Despite these conditions, Great River’s water and wastewater systems remained operational through continuous monitoring and timely transitions to generator power. Crews worked extended hours in extreme conditions to maintain system performance while navigating hazardous travel obstacles. Beyond system operations, Shelby and Great River personnel cleared obstructed roadways, assisted stranded motorists, and supported other utility crews encountered during response efforts.

Noted Brad Cates, State Director for Mississippi, “The team’s response really underscores the effectiveness of CSWR’s 5-stage emergency storm response protocol. Their ability to mobilize quickly, maintain operations during prolonged outages, and restore service efficiently reflects deliberate planning, defined roles, and disciplined execution. Winter Storm Fern demonstrated that our preparedness model works in the field, when and where it matters most.”

Throughout Winter Storm Fern, Great River remained focused on protecting public health, maintaining service continuity, and following established protocols to ensure safe and reliable water and wastewater service for the communities it serves.