Partners in Preparedness: How We Weather the Storm Together

PART 1

As your water and wastewater provider, we know that reliable water and sewer service is more than just about convenience – it’s a cornerstone of public health and community safety. With Hurricane Season beginning on June 1^st, we want you to know that our team continues to work year-round to ensure your systems are resilient, responsive, and as protected as possible. While severe weather can sometimes cause disruptions beyond anyone’s control, we are committed to minimizing impacts and restoring service as quickly and safely as possible.

Here’s how we prepare to protect your water and wastewater service during storm season:

✓ Preventative Maintenance -We conduct regular inspections and perform preventative maintenance to identify and address potential vulnerabilities before severe weather strikes. This includes reinforcing critical infrastructure, clearing systems to prevent blockages or damage, and topping water storage to ensure adequate supply during an event.

✓ Backup Power, Automatic Transfer and Remote Monitoring – We’ve invested in permanent backup generators (or portable, when applicable) primed to operate during electrical power outages to ensure continuous power. We’ve also installed remote monitoring technology which communicates real-time updates during severe weather or any outlying event, facilitating operator response.

✓ Emergency Response Planning – Our comprehensive emergency response plan coordinates teams across departments, allowing for a more rapid mobilization, efficient decision-making, and faster recovery efforts to minimize service disruptions.

✓ Clear, Timely Communication – If you haven’t updated your customer contact information and would like to receive Alerts via email or text, please click here to update your info. We prioritize keeping customers informed before, during, and after storms via social media, our website, and direct notifications.

So…as Hurricane Season approaches, know that our team is committed to doing everything we can to keep your water and wastewater services running safely and reliably. While we can’t control the weather, we can – and do – prepare extensively to reduce risks and respond quickly.

We also encourage you to take time now to prepare your household. Stay tuned for Part 2 of “Partners in Preparedness”, when we’ll share things you can do to stay safe and be prepared during the upcoming storm season.